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Frequently Asked Questions

  1. How long will it take to process my order? Our current processing time for custom loc extensions is 8 weeks from the date of purchase.  
  2. Do you offer International shipping? Yes we do. Please be aware that all shipping fees are subject to change due to the impact of the current pandemic in international borders. Global shipping rates can be calculated via . 
  3. Where is your salon located? It is located at Salon Plaza, 1414 powerline road suite 101, Pompano Beach Florida, 33069. 
  4. Do you accept walk-ins? No. Appointments must be booked online.  
  5. Do you offer an installation service? Yes. We only offer this service to customers who have purchased our loc extensions. Your natural hair must be a minimum of 4 inches long.
  6. How long should I wait before shampooing and conditioning my loc extensions? With a proper installation your locs can be shampooed on day one. We recommend using a clarifying shampoo such as liquid African black soap, and a lightweight conditioner as needed. 
  7. What products should I use for maintaining and moisturizing my locs (with or without extensions)? Use products which are water based, and more liquid than solid. Heavier or opaque products have a tendency to cause build-up over time. Use rose water or a water based spray mixed with essential oils, diluted in light weight Carrier oils, such as coconut oil or argon oil. We also recommended implementing a regular shampoo and conditioning routine as needed.
  8. Can my loc extensions be bleached or dyed? Yes, the locs can be dyed but we strongly recommend seeing a professional licensed cosmetologist who specializes in coloring locs. Bleach and other harsh chemicals can be damaging to natural hair and locs, with or without extensions. Please use caution when applying such products to your hair. We are not responsible for any outcome regarding hair color and bleach. If you prefer lighter colors please purchase our ombre locs.
  9. Can I remove my loc extensions? Yes. Our extensions are created and installed for long-term wear. If you plan to take them down the process is very similar to removing natural locs. You can either cut them, or use a rat tail comb to pick them out.